Plumbers > Jessup, MD > Heil Plumbing
Heil Plumbing, also known as Joseph Heil Plumbing, Inc., is a long-standing, family-owned plumbing company that has served the Maryland, Washington, D.C., and Northern Virginia (DMV) areas since 1977. It is currently operated by Master Plumbers Eddie and Charlie Heil, who continue the family legacy passed down by their father, Joseph Heil. With offices in Jessup and Rockville, the company offers a comprehensive range of residential and commercial plumbing services, including 24/7 emergency support, with a strong emphasis on customer trust, quality workmanship, and transparent pricing. While generally highly rated by customers, particularly for emergency and technical work, some reviews note that their services can be expensive.
What services does Heil Plumbing provide?
Heil Plumbing provides a full range of residential and light commercial plumbing solutions. Known for honest pricing, skilled technicians, and responsive service, the company handles everything from routine drain cleaning to major water and sewer line replacements.
Drain and Sewer Services
- Drain cleaning and clog removal
- Sewer line inspection, repair, and replacement
- Main water line repair and installation
Water Systems
- Water heater installation and repair
- Tankless water heater service
- Water line repair and replacement
Gas and Utility Lines
- Gas line installation and repair
- Leak detection and safety inspections
Sump Pumps and Basement Protection
- Sump pump installation, maintenance, and repair
- Battery backup systems for sump pumps
- Basement waterproofing-related plumbing
Fixtures and General Plumbing
- Faucet, toilet, and fixture installation or repair
- Garbage disposal installation and maintenance
- Pipe repair and whole-home repiping
Emergency Plumbing
- 24/7 emergency plumbing services
- Immediate response for burst pipes, leaks, and backups
Does Heil Plumbing provide 24/7 emergency service?
Heil Plumbing offers around-the-clock emergency plumbing service for customers throughout the Baltimore–Washington region. Their team is available 24 hours a day, seven days a week to handle urgent issues such as burst pipes, major leaks, sewer backups, and water heater failures. The company emphasizes fast response times and experienced, licensed technicians who can quickly diagnose and resolve critical plumbing problems to prevent property damage.
What areas does Heil Plumbing serve?
Heil Plumbing and Sewer serves the greater Baltimore-Washington Metropolitan area. The company has multiple locations and covers several counties and cities in Maryland, including:
Counties
- Anne Arundel County
- Baltimore County
- Carroll County
- Howard County
- Montgomery County
Cities
- Columbia
- Ellicott City
- Gaithersburg
- Jessup
- Potomac
- Rockville
- Silver Spring
Who owns Heil Plumbing?
Joseph Heil Plumbing is a long-standing, family-owned plumbing company based in Jessup, Maryland. The business operates under Joseph Heil Company, Inc. and is currently led by Eddie Heil, Charlie (“Joe”) Heil, and Mengning Heil, representing the third generation of the Heil family.
The company’s roots trace back to Joseph Heil Sr., who founded the business in the late 1970s with a focus on dependable residential and commercial plumbing services throughout the Baltimore–Washington region. Over the decades, leadership transitioned from Joseph to his son Edward Heil, and in 2023 the next generation formally took the reins.
According to the Better Business Bureau, the firm’s official management team includes Eddie Heil, Charlie Heil, and Mengning Heil, with a recorded date of new ownership on April 3, 2023. This transition reflects the company’s continued tradition of family stewardship and hands-on leadership.
Today, Joseph Heil Plumbing remains recognized locally as a trusted, multi-generation plumbing contractor that continues to uphold its founder’s values of craftsmanship, reliability, and integrity.
Is Heil Plumbing licensed and insured?
Heil Plumbing holds Maryland State Plumbing License #6428, valid through June 22, 2026, according to the BBB. They also operate in multiple local jurisdictions (WSSC, Baltimore County, etc.). The company asserts that their technicians are “licensed, bonded, and insured.”
Reviews of Heil Plumbing
Across all major review platforms, Heil Plumbing in Jessup, MD, maintains a very high overall rating. The vast majority of customers report positive experiences and would recommend the company. They hold an A+ rating from the Better Business Bureau and receive “superior” ratings from sources like Consumers’ Checkbook and Angi. The feedback consistently points to a high level of professionalism and quality work, with the most common point of criticism being the cost of services.
Google Reviews: 5.0 star rating / 2007 reviews
Yelp: 4.9 star rating / 116 reviews
Facebook: 100% recommend / 77 Reviews
Customers Praise of Heil Plumbing
- Professionalism and Expertise: This is the most frequently mentioned positive attribute. Customers consistently describe technicians as knowledgeable, courteous, professional, and skilled. Technicians like Nick, Jake, Eric, Chad, Justin, Charlie, and Jeffrey Thomas are often named personally for their excellent work. Reviewers note that they are adept at diagnosing complex issues, sometimes saving the customer thousands of dollars on unnecessary work.
- Excellent Customer Service: Praise extends from the initial phone call to the completion of the job. Office staff, like Ashley, are noted for being supportive and helpful. The company is also commended for its handling of issues, with one customer stating, “You can get the measure of a company not only when things go right but also how they respond when things go wrong.”
- Punctuality and Responsiveness: Heil Plumbing is frequently praised for its promptness. Reviewers mention that technicians arrive on time and that the company is quick to schedule appointments, even for non-emergency situations. They are often highlighted for their fast response when a customer’s water heater breaks or they have other urgent needs.
- Clear Communication: A common theme is that technicians take the time to thoroughly explain the problem, the required work, and the associated costs upfront. Customers appreciate being well-informed throughout the process.
Common Criticisms of Heil Plumbing
- Pricing: The most significant and recurring complaint across all platforms is the cost of services. While some customers find the pricing reasonable or competitive, a notable number of reviewers describe the charges as “insanely overpriced,” “expensive,” or wish the service had been “a little less expensive.” This criticism is the main reason for nearly all non-5-star reviews.
- Scheduling Issues: Minor scheduling difficulties were mentioned infrequently. In one instance, a plumber was delayed and had to reschedule for the following day. Another customer experienced delays due to a faulty part on a new installation, which required multiple return visits. However, these appear to be isolated incidents rather than a widespread problem.
Contact Information for Heil Plumbing
Address: 8177 Mission Rd, Jessup, MD 20794
Phone: (410) 799-7727
Website: https://heilplumbing.com