Plumbers > Columbia, MD > Wenbrooke Services
Wenbrooke Services is a family-owned and operated company based in Maryland, providing comprehensive electrical, plumbing, heating, and air services since 2015. Founded by John Wenman, the company emphasizes excellence, honesty, and treating customers like family, with a strong commitment to customer service. While their headquarters and founding roots are in Frederick, they provide plumbing services in Columbia and the Howard County area. They offer 24/7 emergency service and a membership program for maintenance.
- Company History: Founded in 2015 by John Wenman and his wife, Brooke.
- Service Offerings: A wide range of electrical, HVAC, and plumbing services for residential and commercial customers.
- Reputation: Generally positive, with many customers on review sites like Angie’s List and their own website praising their professionalism, knowledge, and quick response times.
- Availability: 24/7 emergency service is available.
- Licenses: Holds active Master Electrician, Master HVAC, and Master/Journeyman Plumber licenses in Maryland.
What services does Wenbrooke Services provide?
Heating, cooling, plumbing, and electrical are their core service verticals. Below is a breakdown of key service types:
HVAC & Temperature Control
- Heating system repair, replacement, installation
- Air conditioning repair, installation, and maintenance
- HVAC preventive maintenance
Electrical Services
- Electrical repairs and upgrades
- Wiring, panel replacement, and circuit work
- Whole-house generator installation and servicing
Plumbing Services
- General plumbing repair and fixture services
- Leak detection, drain services, and plumbing system maintenance
- Full installations, replacements, and overhaul work
Does Wenbrooke Services provide 24/7 emergency plumbing service?
Wenbrooke Services provides 24/7 emergency repair service in Columbia, Maryland, for urgent HVAC, electrical, and plumbing issues. Whether it’s a late-night furnace breakdown, a burst pipe, or a power failure, their Columbia-based technicians are available day or night to respond quickly and restore comfort and safety to local homes.
What areas does Wenbrooke Services serve?
Wenbrooke Services provides plumbing, electrical, and HVAC solutions to homeowners and businesses throughout central Maryland. Their service network extends beyond Columbia to neighboring cities and counties, ensuring fast response and consistent quality across the region.
Primary service areas include:
- Columbia, MD
- Ellicott City, MD
- Clarksville, MD
- Laurel, MD
- Fulton, MD
- Maple Lawn, MD
- Jessup, MD
- Elkridge, MD
- Hanover, MD
- Savage, MD
- Catonsville, MD
- Howard County, MD
- Parts of Montgomery County and Anne Arundel County, MD
This regional coverage allows Wenbrooke Services to deliver same-day and 24/7 emergency assistance throughout the greater Columbia area.
Who owns Wenbrooke Services?
Wenbrooke Services, LLC is a Maryland-registered limited liability company founded and operated by John and Brooke Wenman. The Wenmans established the business to provide dependable, customer-focused home services throughout central Maryland. As co-owners, John oversees operations, drawing on his background as a licensed master electrician, while Brooke manages business development and customer experience. Together, they continue to guide Wenbrooke Services, LLC as a locally owned and family-run company serving the Columbia community.
Is Wenbrooke Services licensed and insured?
Yes, Wenbrooke claims to be licensed and insured. Their plumbing services page states:
“Are your plumbers licensed and insured? Absolutely.”
On the BBB profile (for their Frederick office), they list license number 13238 issued by the Maryland Department of Labor, Licensing & Regulation (DLLR), expiring in 2027.
The following licensed are tied to the company:
- Master Electrician: License #13238, valid until September 2025.
- Master HVAC: License #64808, valid until November 2025.
- Master/Journeyman Plumber: License #9392.
Reviews of Wenbrooke Services
Wenbrooke Services consistently receives outstanding reviews across multiple platforms, including Google, Yelp, and Angi. The company is frequently awarded 5-star ratings and is highly praised for its professionalism, punctuality, and the quality of its technical work across all its service areas (HVAC, electrical, and plumbing). They hold a 4.9-star rating on Google with over 1,000 reviews. While overwhelmingly positive, the few criticisms that exist are typically related to the cost of services, which is a common theme for professional trade services.
Google Reviews: 5.0 rating / 48 reviews
Yelp: 3.4 rating / 5 reviews
Angi: 4.7 rating / 100 reviews
What Customers Praise
- Professionalism and Expertise: This is the most common point of praise. Customers consistently describe the technicians as professional, knowledgeable, courteous, and respectful of their homes. Technicians are often mentioned by name for their excellent service and ability to clearly explain the problems and solutions. One customer noted, “The technician was on time, super helpful in explaining the issue with my AC unit, and showed me exactly what was wrong.”
- Punctuality and Communication: Wenbrooke is highly rated for its communication and timeliness. Customers appreciate receiving text messages with the technician’s photo and arrival time, as well as clear communication throughout the service appointment. One reviewer stated, “I received a text when the tech was on the way with his picture and a short bio… That’s A+ service.”
- Quality of Work and Thoroughness: Whether for HVAC maintenance, electrical installations (like EV chargers), or plumbing repairs, customers report that the work is done correctly and thoroughly. Technicians are praised for being meticulous, cleaning up after themselves, and ensuring the job is done right the first time.
- Honesty and No Pressure Sales: Many reviewers express relief and appreciation for the company’s honest approach. They note that technicians diagnose the problem without resorting to high-pressure sales tactics for unnecessary upgrades or services. One customer said, “He performed a thorough check and presented me with a number of options with zero pressure.”
Common Criticisms
- Cost of Services: The most significant and virtually only recurring criticism is related to pricing. Some customers feel that the diagnostic fees or the overall cost of repairs and installations are high. For example, one review mentioned a high price for a simple capacitor replacement, while another felt the quote for a larger job was not competitive. However, even within some of these critical reviews, the customers often still acknowledge the professionalism and quality of the service provided.
Contact Information for Wenbrooke Services
Business Name: Wenbrooke Services, LLC
Address: 6304 Woodside Ct, Suite 110, Office 2, Columbia, MD 21046
Phone: (240) 342-4010
Website: https://wenbrooke.com/service-areas/columbia/