Plumbers > Columbia, MD > Best Choice Plumbers LLC
Best Choice Plumbers LLC is a family-run plumbing company based in Columbia, Maryland, serving the area since at least 2015. They provide a wide range of plumbing services for residential and commercial clients, including emergency service, with a website that emphasizes quality work and customer satisfaction.
What services does Best Choice Plumbers offer?
Best Choice Plumbers, LLC (Columbia, MD) delivers a comprehensive suite of residential plumbing plumbing services backed by decades of local experience.
They provide:
General Plumbing Repairs & Maintenance
- Leak detection and repair
- Faucet, toilet, and fixture installation or replacement
- Pipe repair and repiping
- Routine maintenance to prevent future issues
Installation & Upgrades
- Installation of plumbing fixtures (sinks, toilets, showers)
- Water heater installation, replacement, and upgrade
- Upgrading piping systems and plumbing infrastructure
Drain, Sewer & Flow Services
- Drain cleaning and clog removal
- Sewer line repair and inspection
Emergency & Priority Service
- 24/7 emergency plumbing support
- Priority scheduling and rapid response for urgent plumbing issues
Does Best Best Choice Plumbers provide 24/7 emergency service?
Best Choice Plumbers provides 24/7 emergency plumbing service in the Columbia area, offering rapid response for urgent problems such as burst pipes, severe leaks, clogged or backing-up drains, and water-heater failures to help prevent property damage and restore service fast.
Is Best Choice Plumbers LLC licensed and insured?
Best Choice Plumbers, LLC holds active plumbing credentials with WSSC Water, where the firm is listed in good standing and led in the field by Sanford (“Sandy”) Kramer (PFG-00851). The company also cites a Maryland State plumbing license (#16499) on its website.
What areas does Best Choice Plumbers LLC serve?
Best Choice Plumbers, LLC proudly serves Columbia, MD, and the surrounding neighborhoods and counties in the greater central Maryland region. Their service area includes Howard County and extends into adjacent Montgomery and suburban areas, handling plumbing repairs, installations, and emergency projects across the region. Their commitment to prompt response and broad coverage makes them a go-to resource for homeowners and businesses in and around Columbia.
Who owns Best Choice Plumbers LLC?
Best Choice Plumbers, LLC is a Maryland-organized plumbing contractor based in Columbia and owned by Heidi and Sandy Kramer. The company has operated locally for decades and has been registered as an LLC since 2013. In WSSC Water’s licensing database, the firm is listed in good standing, with Sanford S. Kramer (license PFG-00851) serving as the responsible master plumber/gasfitter for permitted work in WSSC jurisdictions.
Reviews of Best Choice Plumbers LLC
Best Choice Plumbers LLC generally receives positive feedback from customers for their professionalism, fair pricing, and quality of work. The company holds an A+ rating from the Better Business Bureau (BBB), indicating a high standard of customer service and business ethics. While the majority of experiences are favorable, some customers have reported issues with rude office staff and disputed charges, contributing to a more mixed review profile than some competitors. It’s also important to note that online search results sometimes confuse the Columbia, MD location with a similarly named but separate company in Philadelphia, PA, which has a more troubled review history.
Google Reviews: 4.1 star rating / 154 reviews
Yelp Reviews: 2.3 star rating / 38 reviews
Facebook: 74% recommend / 35 Reviews
What Customers Praise
- Professionalism and Quality Work: Many customers express satisfaction with the technicians, describing them as professional, knowledgeable, and efficient. Reviewers mention that plumbers did a great job, worked quickly, kept the work area clean, and explained the necessary repairs clearly. One customer noted, “He worked nonstop, the quality of his work was excellent and he cleaned up everything thoroughly.”
- Responsiveness and Emergency Service: The company is often praised for its quick response times, especially in emergencies. One reviewer with an office-wide plumbing emergency stated, “They worked with us… and were on site working within the hour. The issue was resolved that night.”
- Fair Pricing: Several reviews highlight that Best Choice offers reasonable and fair prices for their services. Customers felt they received outstanding service at a good value, with one saying, “I feel that I received outstanding service from a very knowledgeable plumber at a very fair price.”
- Honesty and Customer Service: Customers appreciate the company’s commitment to customer service and standing behind their work. One long-time customer of nearly 20 years said, “They take jobs other plumbers can’t or won’t do, and do them in a professional fashion at a fair price. They also stand behind their work.”
Common Criticisms
- Rude Customer Service: A recurring complaint in negative reviews is the attitude of the office staff. One BBB complaint specifically mentions a person named Heidi as being “very rude and is quick to deflect the blame onto customers.” Another review cited a “very, very rude customer service lady” as a reason not to use the company.
- Billing and Deceptive Practices: At least one significant complaint filed with the BBB accused the company of “Deceptive Business Practices,” leading to a disputed charge of $1,300 for clearing a clog.
Contact Information for Best Choice Plumbers LLC
- Address: 9693 Gerwig Ln Ste R, Columbia, MD 21046.
- Phone: (301) 774-4800.
- Website: bestchoiceplumbers.com.