Plumbers > Columbia > Benjamin Franklin Plumbing of Columbia
Benjamin Franklin Plumbing of Columbia is a franchise of the well-known national plumbing brand, “The Punctual Plumber®,” which is part of the larger home services company Authority Brands. This branch offers a wide range of residential plumbing services in Columbia, including 24/7 emergency service. They emphasize punctuality, quality work, and customer satisfaction, with plumbers who are background-checked, drug-screened, and trained to resolve most issues on the first visit.
- Franchise and Parent Company: As a franchise of Benjamin Franklin Plumbing, the company benefits from national brand recognition and training standards. Its ultimate parent company is Authority Brands, which also owns other home service brands.
- Key Commitments: A core part of their brand identity is punctuality. They pledge to be “The Punctual Plumber®,” famously promising, “If there’s any delay… it’s you we pay!”. They also promise upfront, transparent pricing and 100% customer satisfaction guarantees.
- Services Offered: They provide comprehensive residential plumbing, including well pump services, trenchless sewer and pipe repair, boiler repair, water heater services, and drain cleaning.
- Reputation and Reviews: The Columbia location has a high customer rating, with many positive reviews on Google and their website praising their technicians for being professional, timely, and knowledgeable.
History and Corporate Structure
The Benjamin Franklin Plumbing franchise was founded in 2001, building its reputation on the promise of punctuality. The Columbia location is one of many branches across the country. The franchise system was developed by PSI, co-founded by Jim Abrams and John Young, with the national branding resulting from market research into customer priorities for plumbers. The company is part of the Authority Brands portfolio, a major player in the home services market.
Services and Guarantees
Benjamin Franklin Plumbing of Columbia offers a full spectrum of plumbing services, highlighting several specialized and emergency services:
- 24/7 Emergency Service: Technicians are available around the clock to address issues like burst pipes, leaks, and overflowing toilets.
- Residential Plumbing: This includes repairs, installations, and maintenance for faucets, toilets, garbage disposals, and gas pipes.
- Water Heater Services: Installation, repair, and maintenance for standard and tankless water heaters.
- Sewer and Pipe Services: They provide inspections, repairs, and trenchless sewer and pipe repair solutions, a modern method that requires less digging.
- Well Pump Services: They address the needs of homes on well water systems.
- Other Services: Boiler repair, water filtration and softening system installation, and drain cleaning are also offered.
A hallmark of their business model is the “Punctuality Guarantee,” which compensates customers if a technician is late. They also promise upfront pricing and stand behind their work with a satisfaction guarantee.
Reputation and Customer Feedback
Based on online reviews, the Columbia branch of
Benjamin Franklin Plumbing appears to have a strong local reputation.
- Technician Quality: Multiple customer reviews praise individual technicians, often mentioning them by name for being polite, professional, and skilled at diagnosing and fixing problems.
- Responsiveness: Reviewers consistently mention the company’s quick response times, even during emergencies or weekends.
- Service Delivery: Many customers appreciate the clear explanations of work needed and the upfront pricing provided.
- High Ratings: The company has an average rating of 4.9 out of 5 stars on Google, based on over 245 user ratings.
The overall customer feedback suggests that the Columbia franchise effectively delivers on the national brand’s core promises of punctuality and quality service.